Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, with the original seal intact, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@hwofc.com. Please note that returns will need to be sent to the following address: 11900 N. Pennsylvania Street, Suite 200, Carmel, Indiana 46032

You can always contact us for any return question at store@hwofc.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like heat-sensitive products and final sale items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Heat Sensitive Products

Certain products are heat-sensitive, such as probiotics and fish oils. These items can be perishable and are not eligible for return or refund. Some of our heat-sensitive products will be shipped with an ice pack that may arrive warm, but don't be alarmed. The pack usually stays cooler than outside conditions and continues to help keep your heat-sensitive product cooler, even after it melts.

For even more stability during the summer or when shipping to a warmer climate, we offer priority shipping (arrival in 3-7 business days) to get products to you as quickly as possible.

While these products may be labeled as heat-sensitive, they are not heat-intolerant. Probiotics are often made to compensate for any bacteria losses during transit. This is to ensure the product you receive is every bit as effective despite any temperature changes.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 days have passed since we’ve approved your return, please contact us at info@hwofc.com.